Privacy Policy

Effective Date: 08/26/2025

At X-Cell Laboratories of WNY, Inc., we are committed to protecting your privacy and safeguarding the personal information you share with us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect limited personal information, such as your name, email address, phone number, or other details, when you provide it voluntarily through our website, mobile forms, or communications.

2. Use of Mobile Information

Your mobile phone information will never be shared with third parties for marketing or promotional purposes. We may use it only to provide services you have requested, send transactional alerts, or respond to your inquiries.

3. Consent for Data Sharing

We will not share your personal information with any third party without your explicit consent, except as required by law or as necessary to provide requested services (for example, working with trusted service providers under confidentiality agreements).

4. Communication Preferences

You may receive occasional communications from us regarding updates, services, or important information.

If you wish to opt out of future communications, you can do so at any time by following the “unsubscribe” link in our emails, by contacting us directly at info@xcelllabs.com, or — if you are receiving text messages from us — by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message.

5. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at info@xcelllabs.com.

6. Security

We take reasonable technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Terms & Conditions

Effective Date: 08/26/2025

Welcome to X-Cell Laboratories of WNY, Inc.. By using our website, services, or communications, you agree to the following Terms and Conditions. Please read them carefully.

1. General Use

Our services and communications are provided for informational and customer care purposes only. You agree not to misuse, copy, or distribute our materials without prior authorization.

2. SMS Disclosures

• Brand Name: X-Cell Laboratories of WNY, Inc.
• Types of Messages: Customers of X-Cell Laboratories of WNY, Inc. can expect to receive messages regarding appointment confirmations, service reminders, test result notifications, follow-ups, and general customer care inquiries. Messages are strictly for business-related, non-promotional purposes.
• Message Frequency: May vary depending on customer interactions.
• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
• Customer Care Contact: Text HELP for help, or contact info@xcelllabs.com for support.
• Opt-Out: You may opt out of all future messaging at any time by replying with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any text message.

3. Consent

By providing your contact information, you consent to receive communications necessary for customer care. You may withdraw your consent at any time by following the opt-out instructions.

4. Limitation of Liability

We are not liable for any damages or losses resulting from your use of our services or communications, except where required by law.

5. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page with an updated effective date.